Benchmarking: Governmental Customer Satisfaction Measurement

Governmental Customer Satisfaction Measurement Benchmarking Association

The Governmental Customer Satisfaction Measurement Benchmarking Association™ is an association of companies that conducts benchmarking studies to identify practices that improve customer satisfaction and the overall operations of the members involved.

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance as perceived by their customers.

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